Latest
26
Jun
The Design Problem We Call User Resistance
Recent research analyzing 63 studies reveals that what we call "user resistance" to technology isn't about fear of change—it's valuable feedback about design failures that make work harder, strip away meaningful judgment, ignore human workflows, and break essential collaboration.
5 min read
30
May
Beyond ChatGPT: How Specialized AI Models Change the Economics of Business Automation
Successful AI implementation isn't about choosing the most advanced technology—it's about matching tools to actual business needs through systematic experimentation and optimization.
3 min read
21
May
The False Promise of AI Deregulation
The House's proposed decade-long ban on state AI regulation creates a dangerous oversight vacuum just when we need thoughtful rules to ensure AI systems serve human needs rather than exploit our vulnerabilities.
3 min read
12
May
The Stakeholder Alignment Problem in Healthcare AI
As healthcare AI systems become increasingly autonomous, the real risk isn't technical failure but successful optimization for misaligned objectives.
4 min read
05
May
The Creation Problem: How Social Platforms Disincentivize Production
Social platforms profit from consumption while systematically creating barriers to creation—revealing a structural misalignment between business models and human creative drive.
3 min read
01
Apr
Conway's Law in the Age of AI: How Communication Shapes Organizations
As AI agents reshape organizational communication patterns, Conway's Law works both ways—our systems mirror our structures, but those systems then reinforce and calcify those same structures, creating a feedback loop that AI will dramatically amplify.
5 min read
17
Mar
Why I Traded My Apple Watch for a Casio
In trading my Apple Watch for a simple Casio, I'm rediscovering what it means to listen to my body rather than outsourcing my health decisions to algorithms and activity rings.
6 min read
25
Feb
The Artificial Ingredients in Our Social Diet
Just as we learned to question what was lost when we processed our food supply, we must now examine what nutrients vanish when AI processes our human connections.
4 min read
17
Feb
Why Stakeholders Push Boundaries (and How to Respond)
From a small-town TV station owner's creative requests to modern enterprise clients, I've learned that ambitious feature asks are often just thinking out loud – the real skill is understanding the underlying need.
3 min read
11
Feb
Technology Won't Save Us From Meetings
AI promises to fix our meeting culture, but the solution lies in something more fundamental: human behavior
4 min read