Andy Busam | A blog about technology & society

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Latest — Oct 31, 2024

Who Really Benefits from Workplace Technology?

Recent studies show workplace technologies are proving most beneficial to lower-performing workers, raising the floor of productivity while not necessarily lifting the ceiling - a pattern that could reshape how we think about digital transformation.

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Leading the Shift to Customer-Driven Development

Learn how integrating rapid discovery cycles into your workflow can lead to superior digital products that delight customers and outpace the competition.

The Invisible Integration of AI in Our Work

As AI tools like ChatGPT become increasingly integrated into our daily work, organizations and individuals must balance AI's efficiency and preserving the human elements of creativity, collaboration, and learning that drive long-term success.

The Problem with Humanizing Generative AI Products

Humans, in their infinite wisdom, are determined to make artificial intelligence in their own image. Some AI companies have even grander ambitions - hoping to create AI in the image of God. This drive to humanize AI, what researchers Scorici, Schultz, and Seele term "humanwashing," can be defined

On Conspiracies & Connection

In an age of alternative facts and digital echo chambers, our path to truth and understanding lies not in withdrawal, but in compassionate engagement with those who see the world differently.

Using AI to Improve Doctor-Patient Communication: Insights from a New Study

Recent research reveals how human-centered AI implementation in healthcare can significantly improve patient outcomes and doctor-patient communication, paving the way for a more efficient and effective medical future.

The Vinyl Revival

In an era of digital streaming, the popularity of vinyl records reveals our craving for tangible, intentional experiences and offers valuable insights for digital product designers.

How Tech Leaders Use Language: An In-Depth Study

The language used by tech firms in their earnings calls goes beyond financial reporting. They employ carefully crafted metaphors and framing devices that shape public perception of technology and its role in society.

Finding Agency in Technological Change

On the Complex Relationship Between Technology and Society The question of technology's role in society has never been more pressing. The advancement of technology is everywhere. Artificial intelligence drafts our emails, algorithms curate our news, and smart devices monitor our sleep. Yet amidst this new wave of technological

The Power of Ordinary

In the pursuit of extraordinary customer experiences, businesses often overlook the power of the ordinary – yet it's the seamless, reliable, and frictionless interactions that truly drive customer loyalty and business outcomes.