Learning To Breathe
Because breathing becomes an involuntary action, we lose sight of its
importance. Now, more than ever, we need to refocus
When It Comes To An End
Endings are a part of life. How we approach them matters as much as all the time
from the start.
Transitions
Transitions are a part of life. Every day, month, year, and generation is marked
by transitions. Being present means noticing
The Childhood Lesson That Can Improve Customer Experiences
I’m thankful for the lessons in attentiveness and initiative that my parents
patiently taught me. They’re applicable in
How to Stay Calm
It is important to have reflections at the ready for daily rumination.
Internalize them. Make them personal. Find solace in
A Trip to the Bookstore
A trip to the local bookstore on a warm fall Sunday morning revealed a good way
to improve the retail
How We Survive
Today, this week, this era. There are, at least, three necessary and
interconnected abilities we need individually and collectively to
Why Saying It Again Matters
People tend to think of repetition as a tool for persuasion. Yet, repetition can
do much more, including strengthen relationships
There’s No Substitution for Empathy
You can’t truly solve customer’s problems on your own. No matter the industry,
the time spent building empathy
Culture is Created
Every company has a culture. Yet, many of us forget that we have the power
collectively to create the culture