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insights

A collection of 14 issues

How Teams Build Better Cultures

Drawing from recent research on psychological safety and team dynamics, this piece explores how high-performing workplace cultures are deliberately built through specific behaviors at every organizational level rather than emerging by chance.

Education Evolution: Lessons for Tech Leaders from the EdTech Frontier

Technology is transforming education, and the lessons from the EdTech frontier offer valuable insights for tech leaders across industries on leveraging AI, building flexible solutions, focusing on user outcomes, and establishing resilient, adaptable systems.

Why You Shouldn't Outsource Brainstorming to AI

New research shows that despite AI's ability to generate more ideas, human groups with domain expertise still produce more innovative and diverse solutions in brainstorming sessions.

Who Really Benefits from Workplace Technology?

Recent studies show workplace technologies are proving most beneficial to lower-performing workers, raising the floor of productivity while not necessarily lifting the ceiling - a pattern that could reshape how we think about digital transformation.

The Invisible Integration of AI in Our Work

As AI tools like ChatGPT become increasingly integrated into our daily work, organizations and individuals must balance AI's efficiency and preserving the human elements of creativity, collaboration, and learning that drive long-term success.

The Problem with Humanizing Generative AI Products

On Conspiracies & Connection

In an age of alternative facts and digital echo chambers, our path to truth and understanding lies not in withdrawal, but in compassionate engagement with those who see the world differently.

Using AI to Improve Doctor-Patient Communication: Insights from a New Study

Recent research reveals how human-centered AI implementation in healthcare can significantly improve patient outcomes and doctor-patient communication, paving the way for a more efficient and effective medical future.

How Tech Leaders Use Language: An In-Depth Study

The language used by tech firms in their earnings calls goes beyond financial reporting. They employ carefully crafted metaphors and framing devices that shape public perception of technology and its role in society.

The Power of Ordinary

In the pursuit of extraordinary customer experiences, businesses often overlook the power of the ordinary – yet it's the seamless, reliable, and frictionless interactions that truly drive customer loyalty and business outcomes.