insights

26
Jun
The Design Problem We Call User Resistance

The Design Problem We Call User Resistance

Recent research analyzing 63 studies reveals that what we call "user resistance" to technology isn't about fear of change—it's valuable feedback about design failures that make work harder, strip away meaningful judgment, ignore human workflows, and break essential collaboration.
5 min read
21
May
The False Promise of AI Deregulation

The False Promise of AI Deregulation

The House's proposed decade-long ban on state AI regulation creates a dangerous oversight vacuum just when we need thoughtful rules to ensure AI systems serve human needs rather than exploit our vulnerabilities.
3 min read
05
May
The Creation Problem: How Social Platforms Disincentivize Production

The Creation Problem: How Social Platforms Disincentivize Production

Social platforms profit from consumption while systematically creating barriers to creation—revealing a structural misalignment between business models and human creative drive.
3 min read
01
Apr
Conway's Law in the Age of AI: How Communication Shapes Organizations

Conway's Law in the Age of AI: How Communication Shapes Organizations

As AI agents reshape organizational communication patterns, Conway's Law works both ways—our systems mirror our structures, but those systems then reinforce and calcify those same structures, creating a feedback loop that AI will dramatically amplify.
5 min read
17
Mar
Why I Traded My Apple Watch for a Casio

Why I Traded My Apple Watch for a Casio

In trading my Apple Watch for a simple Casio, I'm rediscovering what it means to listen to my body rather than outsourcing my health decisions to algorithms and activity rings.
6 min read
11
Feb
Technology Won't Save Us From Meetings

Technology Won't Save Us From Meetings

AI promises to fix our meeting culture, but the solution lies in something more fundamental: human behavior
4 min read
21
Jan
The Measured Path to AI Innovation

The Measured Path to AI Innovation

As AI adoption in product development accelerates, organizations are working to balance the opportunities for faster innovation with the need to build sustainable processes.
4 min read
09
Jan
From Dark Patterns to Clear Value

From Dark Patterns to Clear Value

As the FTC's click-to-cancel rule takes effect January 14, companies face a critical choice: view it as merely a compliance exercise, or seize it as an opportunity to build genuine, sustainable retention through user value.
4 min read
03
Jan
The Hidden Cost of An Over-Connected Workplace

The Hidden Cost of An Over-Connected Workplace

The tools meant to connect us at work are driving us apart, but research points to a promising path forward through intentional digital workplace design and individual practices.
6 min read
12
Dec
How Teams Build Better Cultures

How Teams Build Better Cultures

3 min read